We all have our expectations. Lets outline ours here and what we need in return.
What we offer.
Firstly thank you for considering us enough to get down to the nitty gritty.
We offer 3 hrs photobooth time as standard. We will need an additional hour prior to the booking to set the booth up, test it, set up the props table etc. Additional hours can be requested on the night of the event. We can't guarantee we will say yes, but we will do our best to say yes. All additional hours are chargeable at an agreed rate.
If you need the booth setting up much earlier in the day than the event we can do this, but there will possibly additional charges. These will depend on circumstances like how far away from our home base it is. For example if we set up in the morning and its a 10 minute drive home it's not a problem. If we are 100 miles away from then you will be charged an hourly sitting fee.
Travel distant. We include travel up to 50 road miles within our pricing. Additional miles and time are chargeable. We try and keep it as reasonable as possible.
We will need an area that is a minimum 150cm x 250cm for the booth and additional area for the props table.
We will need a power socket within 2-3m of the booth that can safely used without becoming a trip hazzard.
We require that the booth and any of our property is handled with care and respect. We reserve the right to pack up and leave an event if any of our attendants or property are abused in any way. No refunds will be given if this is the case. We don't want this to happen, its spoils everyones night. You will also be charged for any damage done to the photo booth and they are expensive. Law enforcement will be requested if required to protect our staff and property. In general most of the props we use are single use therefore disposable, but some very expensive. These must not leave the photo booth area. You will be charged for missing, damaged or stolen latex masks, wigs etc. Unfortunately when alcohol is involved anything can happen.
We offer unlimited photos, but we are not a baby sitting service. We will refuse children that run in and out of the booth all night unless they are actively taking photos for the guest book. This has happened at every single event that we have done. We will tolerate so much within reason, but reserve the right to turn them away, politely.
What we will do for you in return
We will arrive at the specified time and set up before the event at a specified time. We will be polite and make an effort to engage the party goers and make sure you get the best results from your booth hire. We will provide props as specified. You may also add some of your own. We can also purchase or create props etc for a themed wedding or event.
What if all goes wrong?
If things go pear shaped then we will discuss the matter with and refund up to the full price of the hire. Unfortunately everything we do is technology based and as such can fail. This hasn't happened so far but is a possiblity, and things like vans can break down. This has happened and it was a nightmare. We managed to get another van and made the event on time but it was a close call. We are customer focused and will try and move heaven and earth to do the right thing.